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Quality Price Value
JS Quick StopReview by Rapids Crew / (Posted on 8/16/2016)JS Quick Stop,
We are pleased that you are happy with the quality of the unit. We would like to apologize for the rough time you had getting it off the truck.
This unit was shipped directly to your location from the manufacturer. Although we do offer a lift gate service shipping option on our website at https://rapidswholesale.com/liftgate.html, we understand that this may have been overlooked when your order was placed and we are taking steps to make sure this option becomes more prominent in the check out process. Should you require another large piece of equipment in the interim, we might suggest you simply enter "lift gate" in the search tool to add it to your order.
Thank you so much for taking the time to provide us with this feedback. It's great customers like you who help us continue to grow and refine our customer service.
Price Value Quality
The delivery for the ice merchandiser was an absolute nightmare.
I am uncertain whether it was Rapids Wholesale Equipment or Leer, itself, because Rapids told me they manufacture and ship it directly from Leer's factory. However, they LITERALLY shipped the merchandiser on a freight truck that did not have a lift gate.
Mind you the big 5 ft tall merchandiser is literally 425 lbs and was about 6 feet off the ground inside a big truck. A TRUCK WITHOUT A LIFT GATE. It was not a fun time and literally could have been completely prevented by just having the proper equipment for delivery. I asked the delivery man if he could come back with a lift-gate truck and he said, I WOULD be CHARGED for taking the merchandiser back and reshipped back to me because the driver literally couldn't get the merchandiser off by himself, nor could just I and him get it off the truck. I had to get 5 other guys to help get the merchandiser off the truck. Luckily I had some guys to come by and help otherwise I would have been charged for the company's garbage delivery service.