Privacy Policy

This is a web site of Rapids Wholesale Equipment Company.

Our postal address is:
6201 South Gateway Dr.
Marion, IA 52302

You can contact us by email or by phone at 319-447-1670.

E-mail addresses volunteered are only used for the purpose of contacting individuals to assist them with their order(s) or for marketing purposes, and are not sold to sources outside of Rapids. If you do not want to receive e-mail from Rapids, please let us know by sending us an email, calling or writing us at the above address.

Persons who supply Rapids with their telephone and/or fax numbers online may receive telephone contact or fax correspondence from us with information regarding orders they have placed online, new products and services, or upcoming events. These numbers are not sold to sources outside of Rapids. If you do not wish to receive telephone contact or fax correspondence regarding new products and services, or upcoming events, please let us know by sending e-mail to us at the above address or calling us at the above telephone number, or writing to us at the above address. Please provide your correct phone and/or fax number and we will be sure your name is removed from our marketing list. Persons who supply Rapids with their postal address on-line may receive periodic mailings from us with information on products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending e-mail to us at the above address or calling us at the above telephone number, or writing to us at the above address. Please provide your correct address including city, state, and zip code and we will be sure your name is removed from our marketing list.

RapidsWholesale.com also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, devices, and on the Google Content Network. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our service on relevant devices.

We also partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website.

This privacy policy sets out how Rapids Wholesale Equipment uses and protects any information that you give Rapids Wholesale Equipment when you use this website. Rapids Wholesale Equipment is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Rapids Wholesale Equipment may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at jr@rapidswholesale.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Simplified Payment

We welcome VISA, MasterCard, Discover and American Express cards, money orders, or checks payable to Rapids Wholesale Equipment Co. (COD orders subject to additional collection fees). For your convenience, when you pay by check, you expressly authorize Rapids Wholesale Equipment Co., if you check is dishonored or returned for any reason, to electronically debit from your account the check amount plus a dishonored check fee not to exceed the state maximum limit, plus any applicable sales tax. The use of a check for payment is your acknowledgement of this policy and its terms. We also grant established businesses Open Account status with a net 15 day pay option. Please allow 3 weeks for account setup processing. Rapids can also customize a lease program just for you! Call or EMAIL us for all the details.

Accepting A Shipment

When your shipment arrives, please inspect it carefully and remove all packaging prior to signing for the delivery with the freight company. Verify there are no hidden damages, and if it is a multiple package shipment, please note on the delivery bill the number of packages that you are accepting. For instance, if you are accepting 7 boxes, then write "7 boxes received ok" on the freight bill just above your signature. If your shipment arrives damaged or contents are missing, follow these steps:

1. Obtain an inspection report from the trucking company.
2. Note damages/discrepancies on carrier receipt prior to signing for shipment.
3. Call Customer Service at 1-800-553-2088 and we will gladly assist you.

Shipping Charges: The customer pays all freight charges unless otherwise noted. Items marked "Free Freight" are shipped prepaid within the continental United States

Returns Made Easy

Merchandise that is normally stocked by Rapids may be returned, unused, in its original carton, within 30 days of your purchase. To ensure proper handling and credit, please call 1-800-553-2088 before returning an item to obtain a Return Authorization Number. Please note the customer is responsible for all shipping charges on returned merchandise, and may also be subject to a 30% restock fee. Sorry, used items, special orders, and custom merchandise (including furniture) are not returnable. Learn more about our Return Policy.

Let Us Help You Unload

Normal shipping does not include inside delivery. Be sure to have proper help and equipment available to unload your order at time of delivery. If you need unloading assistance, Rapids can arrange for fee-based inside delivery.

Other Important Info

Governing Law

The sale and purchase of good and any extension of credit between Rapids Wholesale Equipment Co. and the Buyer shall be governed by, construed and enforced in accordance with the laws of the state of Iowa, County of Linn. By entering into any transaction with Rapids Wholesale Equipment Co., the Buyer consents to jurisdiction of the courts of the state of Iowa

Privacy Policy

When you volunteer phone or fax numbers, an e-mail address, or post address, we may use these methods to communicate with you about your orders, new products, or services. Occasionally Rapids will provide contact information you submit to outside sources that may offer you products or services of similar interest. If you do not want to be on any of our lists for marketing or do not want your name shared, please contact us and we will be happy to honor your request. We will need your complete name, address, and other related information. Any changes to this policy will be listed on our website.

Accuracy Statement

While Rapids makes every effort to ensure the accuracy of information, we reserve the right to make corrections if an error does occur. All prices and product specifications are subject to change without notice.

Before Accepting A Delivery...

1. Please be sure to have adequate personnel on hand to receive a truck shipment. Drivers are not obligated to assist with unloading product. Fee-based inside delivery can be arranged, just ask you Rapids Sales Representative when ordering.
2. Retain all packaging materials until you are confident the product meets your expectations. Please remember when returning products, they must be in new and unused condition and also be in their original box or packaging for shipment
3. If you have any questions or the product is not in good condition, contact Rapids Customer Service so we may assist.
4. If you receive your order and the box it arrives in appears not to be the item you ordered, please open prior to declining delivery. Very often we recycle boxes and may end up using a box from a product different than the product your ordered.
5. If your unit is in need of servicing during the warranty period, please call customer service to obtain the necessary information in order to follow warranty guidelines.